Content by Terence Conran

Terms & Conditions

conran-terms

 


 

Payment

We accept Master Card, Visa, Solo and Delta

 

Receipt of Order Confirmation

You will receive an Order Confirmation email within 24 hours of placing an order. Please keep it in a safe place as we may ask you for information from it in future correspondence. If you do not receive this email please contact enquiries@contentbyterenceconran.com so that we may investigate and confirm that your order has been placed successfully.

 

Prices

All prices are stated in pounds sterling. Prices are inclusive of VAT but exclusive of delivery charges. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down from time to time, including any alterations to the VAT rate. Any price changes will be confirmed to you at the time of ordering.

 

Promotions

Promotions apply to items specified in the description only and are not valid in conjunction with any other offer. Unless stated otherwise, promotions are only available to UK customers and are subject to availability, delivery times and, where applicable, production times. Content by Terence Conran reserves the right to reject any order. All orders are subject to acceptance of full terms and conditions. All promotions are only applicable for orders placed during the promotion time specified.

 

Portrayal of Products

While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens. If you require a wood or fabric sample before purchasing, please contact enquiries@contentbyterenceconran.com

 

Copyright

All rights, including copyright, for this website are owned by or licensed to Content by Terence Conran. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Content by Terence Conran Ltd. You may not modify, distribute or re-post anything on this website for any purpose.

 

Safety Regulations

All products comply with appropriate safety and consumer regulations. Where wall brackets are included with a product it is the customer’s responsibility to follow the usage instructions provided. Content by Terence Conran cannot accept any liability for misuse of safety brackets provided.

 

Availability

Cabinet Furniture

All items sold are subject to availability. We endeavour to deliver all cabinet furniture that is in stock at the time of purchase within 2-3 weeks once the order has been processed and confirmed. Unfortunately we cannot accept liability if the product is unavailable due to unforeseen circumstances. Where goods are not available, we will inform you as soon as possible with an an estimated delivery date.

 

Upholstery

All of our upholstery is individually made to customer order. The normal delivery time is 6-8 weeks. We can also remove and dispose of old furniture for an additional charge. This must be booked prior to delivery by telephone on 0208 150 8380 or enquiries@contentbyterenceconran.com. Unfortunately this service is only available for UK orders.

 

International Delivery

Please note, for customers purchasing from outside mainland UK, orders must be made directly with our showroom via enquiries@contentbyterenceconran.com or on +44 208 150 8380. All international sales are on an ex works basis (The collection and shipping is the responsibility of the purchaser).

 

Cancellations

If you wish to cancel your order you must contact us in writing via email on enquiries@contentbyterenceconran.com within 24 hours of placing the order. For any bespoke upholstery orders that you wish to cancel, we will unfortunately have to charge a cancellation fee of 50% of the value of the order plus any other delivery or collection fee incurred. For further information on this process please contact our customer service team.

 

Faulty or Damaged Product

If your product arrives with a manufacturing default or damaged please contact enquiries@contentbyterenceconran.com or 0208 150 8380 within 7 days of receipt of goods with proof of the defect or damage. We will collect and replace the faulty product free of charge or provide a full refund. We will not refund products that have been damaged due to wear and tear.

 

Returns

Cabinet

If you are unhappy with a cabinet purchase for any reason, just send it back to us (unused and in the original packaging) within 14 days of receipt of goods and we’ll refund the original price paid for the item or send you an exchange. This does not affect cancellations or your statutory rights. Please note that as our delivery service is ‘white glove’ the drivers will offer to unpack the product and remove the packaging for you. If there is a possibility of you returning the product, please ensure you request that the packaging remains with you at the time of delivery. We are unfortunately unable to refund the cost of the return delivery and the purchaser remains responsible for the safe delivery of the goods back to our warehouse at their own cost. If product is returned in an unsatisfactory or unsalable condition, we are unable to offer a refund. Returns and exchanges will be processed as soon as possible after arrival. Credit can be used against your next order, both online and with telephone orders.

 

Upholstery

As all our upholstery is bespoke and made to order, we are unfortunately unable to accept returns or offer a refund or exchange unless the product is faulty.

 

Clearance

All our clearance stock is sold as described and we are unable to accept returns or offer a refund or exchange on these products.

 

Liability Disclaimer

Content by Terence Conran’s total liability for any claim howsoever shall not exceed the price of the goods supplied by Content by Terence Conran to the customer. Content by Terence Conran shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Content by Terence Conran by statute. Content by Terence Conran cannot accept any liability for failure to comply with instructions specifically stated on the website or with the product. Content by Terence Conran does not limit in any way our liability for death or personal injury caused by our negligence or wilful misconduct. By law, you also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Goods are provided to you on approval and legal title to the goods will not pass to you until fourteen (14) days after delivery. Your statutory rights are not affected by this statement. When you place an order to purchase a product from Content by Terence Conran, your order represents an offer to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract.

Content by Terence Conran endeavours to check the accuracy of the information on this site. However, Content by Terence Conran does not warrant that such information will be error free and the user acknowledges that information, products and services published on this website may include inaccuracies and typological errors. If the goods do not, on receipt by you, substantially meet the description on this website, you are entitled to reject the goods and return them to us.

 

Website

Every effort is made to ensure this website is free from viruses and defects. However, this cannot be guaranteed. Content by Terence Conran Ltd shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account. Content by Terence Conran Ltd shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

 

Security

Our secure server software encrypts all of your personal information including name, address and credit card details. Information remains scrambled whenever it is transmitted over the web. This means that ordering via our site is even more secure than ordering over the phone.

 

Data Protection & Privacy Policy

Please see our privacy policy

 

Jurisdiction

This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law.

 

Any Other Questions?

If you have any questions on any aspect of Content by Terence Conran Ltd please contact us:
Email: enquiries@contentbyterenceconran.com
Phone: 0208 150 8380
Post: Content by Terence Conran
Studio BV3
The Perfume Factory
140 Wales Farm Road
London
W3 6UG

 

Legal Identity

Content by Terence Conran is the trading name of Content by Terence Conran Ltd. This site is owned and operated by Content by Terence Conran Ltd. Registered in England and Wales, company number 5275215.