If you already have a customer account with us, simply log in using your e-mail address and password. Your address details are saved to your account. If you do not yet have a Content by Terence Conran customer account, you can create one at the checkout and benefit from a faster, easier online shopping experience.
It is still possible to purchase from Content by Terence Conran Online without creating an online account.
You can find your desired product via the search function. Simply enter a search term, such as 'Aspen sofa' or 'shelf' and hit enter. You can also search using item names or the item numbers if you know it from a previous purchase or visit to the website.
As a rule, all products that can be placed in the shopping basket via the grey 'Buy now' button are in stock. Simply enter the required amount into the quantity field and press enter. If the required quantity is not available, this will be displayed. When demand is high, it can occur on very rare occasions that an item still shows as available even though it is already out of stock due to orders that were placed earlier that day. Should this occur, a refund will be given via the original payment method.
Content by Terence Conran has over 50 stockists throughout the UK and Europe where you can view the entire range or at least parts of it up close and personal. Search for your nearest store using our store finder tool. You can always order through our stockists directly.
On very rare occasions due to high demand an item could still be displayed as available although it is already out of stock due to orders that were placed earlier that day. New stock is already in production but it sometimes can take a few weeks for new items to be ready. Please contact us directly firstname.lastname@example.org or call +44 208 150 8380 to speak to a customer service representative who will take care of your order and check earliest availability.
There is no minimum order value. However, on orders over £500 there are no p&p charges. All information regarding our shipping costs can be found here.
After placing an order, a confirmation will be sent to the e-mail address entered at the time of order. Make sure to check your spam folder if you have not yet received a confirmation. If you are a registered user, you can check the status of your order at any time in the ‘my account' section.
This currently cannot be done online. Should you need to cancel or amend an order, please contact us via e-mail: email@example.com You can also give our customer service team a call Monday to Friday 9am-5pm on +44 (0) 208 150 8380.
Our customer service team will be happy to take your order over the phone. Give them a call Monday to Friday 9am-5pm on +44 (0) 208 150 8380.
Yes. As long as you have a UK postcode you can order from the UK website. However at this time we do not deliver to BFPO or AFPO addresses.
Yes. Different delivery costs will occur though. For questions and to get a quote please contact us firstname.lastname@example.org or call on +44 (0) 208 150 8380.
You can pay by debit or credit card, via PayPal or by bank transfer.
The sort code and account number can be found in the confirmation email sent to the e-mail address supplied at the time of placing the order.
Please send us an email with both order numbers and we will look into your delivery charge.
If the order values are less than £500 you will have to pay for both deliveries separately.
If you need to return items or if an item you ordered is currently out of stock, you will be refunded via the original payment method.
Standard delivery with freight courier service for items which are not made to order lead times is about 7-10 working days. Furniture delivery takes around 6-8 weeks. Individual delivery times are displayed in the item description before purchase. Please be aware of this before placing your order. Bulky items such as furniture are sent in a separate shipment to smaller sized goods.
Yes. As long as you have a UK postcode you can order from the UK website. However at this time we do not deliver to BFPO or AFPO addresses.
A delivery date can only be arranged when ordering furniture. Our shipping partner Celtheath will contact you to arrange delivery.
As soon as your goods have left our warehouse, a dispatch confirmation will be sent to the e-mail address supplied at the time of order. If you have not received a dispatch confirmation, please check your spam folder. Account holders can track the status of their delivery at any time under 'my account'. The delivery of bulky items such as furniture will be arranged by the courier once the goods have left our warehouse. Further information regarding delivery can be found in the dispatch confirmation email.
If you are not home at the time of an attempted delivery, you will receive a postcard through your letterbox. You can use the information on this postcard to arrange a second delivery free of charge or collect the delivery at your local post office at a time convenient to you. The delivery can also be accepted by a neighbour, in which case the delivery is deemed complete. Deliveries of furniture are arranged directly with the shipping company, who will contact you using the telephone number provided at the time of ordering. If you cannot be reached by phone, the shipping company will send you an e-mail with a suggested delivery date. For all questions regarding delivery, please call our customer service team on +44 208 150 8380. Our customer service team is there for you Monday to Friday 9am-5pm. Alternatively, contact us via email: email@example.com.
We can only deliver to the address supplied at the time of placing the order.
Please contact the responsible courier directly. Their details can be found in the dispatch confirmation sent to the email address supplied at the time of placing the order. If you have not received a dispatch confirmation, please check your spam folder. Alternatively, you can send an e-mail to: firstname.lastname@example.org or call the customer service team on: +44 207 150 8380. Our customer service team is there for you Monday to Friday 9am-5pm.
Please refer to the enclosed delivery note. Should any items listed on the delivery note be missing, please contact us by either sending an e-mail to: email@example.com or by calling the customer service team on: +44 207 150 8380. The customer service team is available Monday to Friday 9am-5pm. Should an item be no longer available and was therefore not sent to you, you will receive a refund. The money will be credited to you via the original payment method.
Goods can be returned within 7 days of receipt. Goods for return must be packaged with due care and wherever possible in the original packaging. Fill out the returns form that came with the original delivery and enclose it with the goods you wish to return. Content by Terence Conran bears no responsibility for any costs incurred in returning goods.
For furniture which are made to your specifications we will not accept refunds. Cabinet or occasional furniture can be refunded. Such refunds will be processed via the original payment method.
To subscribe to the newsletter, simply click here or enter your e-mail address on the homepage in the “Newsletter” field. You will be automatically redirected to the registration form and will then be kept up to date on the latest products and trends. In the "my account" section, you can change your e-mail address or unsubscribe from the newsletter.
You can view your details at any time in the "my account" section. You can view current orders and your order history, subscribe to the newsletter, edit your address, book and manage your wish list. If you wish to deactivate your account, please send an e-mail to firstname.lastname@example.org.
Our General Terms & Conditions can be viewed every time you place an order by following the appropriate link. Alternatively, you can find them here.
Content by Terence Conran has over 50 stockists in the UK and throughout Europe. Under “Where to buy” you can search for your nearest Content by Terence Conran store by entering your town or postcode. Find your nearest store now.
Delivery to all mainland UK addresses is free. For orders with deliveries to non-mainland UK and international delivery, we will not be able to deliver your furniture through our delivery company but we can deliver to a port/shipping company of your choice. Please get in touch with our customer service team on 02081508080 to arrange.
For orders under £750, a delivery charge of £50 will be added to your purchase.
There are three ways you can place an order with us. You can order safely either via the website, over the phone or at one of our design merchants. We accept all major credit and debit cards except American Express.
You can cancel or change your furniture order within the first two days of placing the order. When you order a sofa, as they are bespoke products (bespoke fabric and leg stain) it is a unique and bespoke item and we cannot take it back.
Content by Terence Conran furniture are craftsman made with great care and attention to produce distinctive pieces that will bring pleasure for years to come. Each item of furniture is hand finished and uses traditional cabinet making techniques to ensure strength and longevity.
Several coats of clear lacquer finish each piece to create a low maintenance surface.
Each item of furniture is hand finished and this together with natural features such as grain and colour variation ensures that each piece is individual. Carefully used these finely made furniture will give many years of satisfaction.
All our upholstery is made in Britain and our cabinet ranges are made in mainland Europe from European wood.
Our craftsmen build to the highest standards of durability, comfort and safety with all Content by Terence Conran’s furniture complying with current regulations on flammability.
Content by Terence Conran furniture are designed for domestic and contract use, respectively. CRIB5 fabric standard protection is available for a minimal surcharge per fabric-meter.
All cushions, whether foam, fibre or feather filled, should be plumped up regularly, especially fibre or feather filled. Plumping is vital to best maintain upholstery on an on-going basis, to help retain softness, comfort and appearance. Where cushions are reversible they should be turned regularly to prolong the life of both filling and fabric. Leather cushions may not be reversible as it is sometimes necessary to use fabric on the reverse to allow the cushions to breathe. Occasionally it may be necessary to undo the zip and slide your arm inside to re-adjust the edges of cushion in relation to the piping on the cushion cover during use.
We do not advise placing upholstery in your home where it might receive prolonged exposure to sunlight, as this can cause fabric to fade.
If you have pets then bear in mind that claws can be particularly damaging to upholstered furniture – as can any kind of sharp object.
Use a vacuum cleaner or soft brush to remove surface dust on a weekly basis. Non-removable covers should not be washed or dry-cleaned.
We do not recommend the use of spirit cleaner to remove spots and stains. If however, you choose to spot clean please be careful to follow the manufacturer's instructions.
We recommend that furniture with non-removable covers should be fully cleaned once a year by a specialist cleaning company. It may be possible to wash or dry clean removable covers in accordance with the manufacturers cleaning instructions label. However Content by Terence Conran would recommend that all upholstery cleaning should be carried out in situ even for removable covers. This will give a better-finished result.
Some marks can be removed using a cloth moistened with mild soapy water but never detergent.
N.B. Excessive use of water or over-energetic cleaning can destroy the surface finish.
One of the characteristics of velvet is its inherent nap: that is, the pile of the fabric will move and catch the light in different directions. This is the nature of the fabric and it should not be viewed as a fault.
Sometimes, the pile may appear crushed when new, but this can be resolved by sweeping with a clothes brush (or in rare cases, by professional steaming). Over time, the pile will crush but this is part of the antiquing process and will not affect the durability or charm of the product.
Every hide used on Content by Terence Conran’s leather furniture has a unique grain and character of its own. We only select hides of the highest quality. However, some marks are inevitable and should be accepted as part of the individual appearance of this type of furniture.
Growth marks, bites, insect bite marks, scars and creases are common on leather furniture and it is precisely these marks that distinguish 'real' leather from man-made substitutes. None of these characteristics has a weakening effect on the hide. The marks signify that this is a natural product and it would be impossible to obscure them all from view without coating the surface with a thick layer of paint, which would destroy the beauty and softness of the material.
Natural surface marks we consider acceptable are:
Insect bite marks: Some cattle get bitten by insects, which can leave bite marks. These occur as tiny lumps on the surface.
Scars: There may be many causes, but they are mainly the result of the animal brushing against barbed wire. As with humans, the skin heals but often leaves fine lines. These light scars are not to be confused with badly healed ones, which are automatically rejected during manufacture.
Creases: These normally occur in the neck area of the hide. Because of their heavy grain, they can look very attractive. Normally this section is placed where it will not detract from the design of the furniture.
Dung marks: Seen in the hides as more textured areas than normal.
You will find veneer surfaces on most of our board furniture, such as shelves, console tables and coffee tables. Our veneers are layers of cut wood – so a natural material – and variations in the grain must be expected. This is what makes each piece of wood furniture unique. The majority of our wooden parts are lacquered several times to ensure a very durable surface. The colour fastness meets our standard for normal, everyday use.
Veneer is used where solid wood cannot be used because of design constrains such as shelves. Shelves and wooden boards come in 1.5-3cm thickness which is too thin and cannot be used in combination with solid wood as it would bend and crack over time and therefore would make wood furniture unfit for purpose.
Daylight can affect wood and veneer. For initial period after you have received your furniture, they will absorb the surrounding light and adapt to the surrounding environment. In order to allow even light absorption change move items displayed on the surface around in order to avoid permanent marks and circles. At first, new furniture will also need time to absorb light before it will match the tone of your existing furniture.
Do not use liquids or wet cloths to clean your furniture. Water is only to be used in small doses in the form of a damp cloth. Always ensure furniture are dried with a dry cloth and no liquids or water are left remaining on the surfaces.
Veneer and wood are both absorbing liquids quickly, especially if they do not have a lacquered finish. Ensure that spilled liquids are wiped up immediately by blotting with a dry cloth. If the spillage has caused staining we recommend you contact specialist cleaners who are equipped to deal with such occurrences. For professional cleaning and maintenance advice (contact Guardsman Home Services on 0845 6020789), alternatively – James Turtle Onsite Services on 03292 466 153.
To prolong the life of your Content by Terence Conran furniture we advise to care for them in the following way:
We recommend regularly dusting your wooden furniture with a soft cloth. Occasionally it should be wiped with a soft slightly damp cloth with a mild detergent solution and dried with a lint-free cloth.
Do not use polishes, waxes or other abrasives. Polish containing silicone is not recommended, as it will lead to a build-up of a silicone film changing the appearance of your furniture.
Please protect delicate flooring (especially parquet and other wooden flooring) from potential marking by feet or legs. Our furniture come with felt glides which should be used on hard flooring. For carpet floor the felt glides do not need to be attached.
Dropping furniture onto corners or feet will cause damage to the frame and/or legs.
Take care to prevent sharp objects such as toys, buckles and heels from coming into contact with your furniture.
Avoid contact with any chemicals such as hair & makeup products, perfume etc. as these may affect the finish.
If your furniture becomes stained, scratched or chipped or suffers other damage we recommend professional help is sought to restore it.
If you have relevant insurance you may wish to contact your provider for advice.
Alternatively a nationwide service is offered by (contact Guardsman Home Services on 0845 6020789), alternatively – James Turtle Onsite Services on 03292 466 153.
Following the guidelines above will ensure product performance is maintained. Content by Terence Conran is not responsible for defects caused by the misuse of your product.
All timber will display movement from season to season because of changes in atmospheric temperature and humidity. This may occasionally make moving parts a little stiffer to operate.
We do not recommend locating products in excessively high or low temperatures, or where the environment is often damp as this may cause product issues.
All our furniture come assembled. The Wave range has not got the metal legs attached to the unit during transport. The legs only need to be screwed onto the unit into predrilled holes. You can find further instruction here.
Take care when moving products. Do not move furniture around, pushing them over the floor. We recommend they are lifted by two persons as dragging items across the floor will cause damage to the joints, legs and glides. Legs or hinges can break and can damage the furniture. Always ensure you take shelves and storage out of and off the furniture before moving them.
It is essential that your furniture is positioned on a level surface to ensure that the doors hang correctly and open smoothly.
Products with doors have either adjustable hinges or wedges to square the doors if the floor is not level:
For adjustable hinges or feet: follow the instructions included with your furniture if adjustment is necessary.
For wedges: place under the feet to raise the corner as required, and snap off when the furniture has been in place for several days so they are no longer visible.
If doors fail to operate smoothly, or the product is moved, levelling should be rechecked; either readjust the doors or level the corners (any suitable packing material may be used).
Avoid exposing your furniture to excessive heat e.g. by placing it in front of a radiator, as this can cause cracking. A minimum 30cm clearance from heat sources is advised.
Direct sunlight will cause the colour of real wood to change, even if it is painted or lacquered, this will be more readily apparent if the furniture is placed under a window.
Use in hot and sunny conservatories is not recommended.
Leaving items such as vases or ornaments in one place on a piece of furniture in sunlight may leave a mark when it is removed. Such marks should blend in with time.
Never place hot dishes directly onto wooden or painted surfaces, we recommend you use tablemats. Prolonged use of hot electrical equipment, such as a laptop, on top of furniture may also cause scorching.
The dark rubber feet used on electrical and other equipment occasionally contain chemicals that can leave a permanent mark on furniture surfaces care should be taken.
Wood is a beautiful natural material. It is important to understand its unique properties; which should not be mistaken for flaws.
Wood Shading and Grain
Each piece will have a slightly different grain pattern. Variation in colour, shading and grain between different products and within the same product can occur; this is a normal feature of all natural wood furniture.
Knots are a natural property of all real wood furniture; they do not affect performance, and add interest to each piece.
These markings are created where wood is cut across the grain producing interesting features such as growth rings and flecks.
These are a natural feature of wood and will appear as small marks in the finish. These add character to each piece and are not defects.
We accept Master Card, Visa, Solo and Delta
You will receive an Order Confirmation email within 24 hours of placing an order. Please keep it in a safe place as we may ask you for information from it in future correspondence. If you do not receive this email please contact email@example.com so that we may investigate and confirm that your order has been placed successfully.
All prices are stated in pounds sterling. Prices are inclusive of VAT but exclusive of delivery charges. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down from time to time, including any alterations to the VAT rate. Any price changes will be confirmed to you at the time of ordering.
Promotions apply to items specified in the description only and are not valid in conjunction with any other offer. Unless stated otherwise, promotions are only available to UK customers and are subject to availability, delivery times and, where applicable, production times. Content by Terence Conran reserves the right to reject any order. All orders are subject to acceptance of full terms and conditions. All promotions are only applicable for orders placed during the promotion time specified.
While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens. If you require a wood or fabric sample before purchasing, please contact firstname.lastname@example.org
All rights, including copyright, for this website are owned by or licensed to Content by Terence Conran. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Content by Terence Conran Ltd. You may not modify, distribute or re-post anything on this website for any purpose.
All products comply with appropriate safety and consumer regulations. Where wall brackets are included with a product it is the customer’s responsibility to follow the usage instructions provided. Content by Terence Conran cannot accept any liability for misuse of safety brackets provided.
All items sold are subject to availability. We endeavour to deliver all cabinet furniture that is in stock at the time of purchase within 2-3 weeks once the order has been processed and confirmed. Unfortunately we cannot accept liability if the product is unavailable due to unforeseen circumstances. Where goods are not available, we will inform you as soon as possible with an an estimated delivery date.
All of our upholstery is individually made to customer order. The normal delivery time is 6-8 weeks. We can also remove and dispose of old furniture for an additional charge. This must be booked prior to delivery by telephone on 0208 150 8380 or email@example.com. Unfortunately this service is only available for UK orders.
Please note, for customers purchasing from outside mainland UK, orders must be made directly with our showroom via firstname.lastname@example.org or on +44 208 150 8380. All international sales are on an ex works basis (The collection and shipping is the responsibility of the purchaser).
If you wish to cancel your order you must contact us in writing via email on email@example.com within 24 hours of placing the order. For any bespoke upholstery orders that you wish to cancel, we will unfortunately have to charge a cancellation fee of 50% of the value of the order plus any other delivery or collection fee incurred. For further information on this process please contact our customer service team.
If your product arrives with a manufacturing default or damaged please contact firstname.lastname@example.org or 0208 150 8380 within 7 days of receipt of goods with proof of the defect or damage. We will collect and replace the faulty product free of charge or provide a full refund. We will not refund products that have been damaged due to wear and tear.
If you are unhappy with a cabinet purchase for any reason, just send it back to us (unused and in the original packaging) within 14 days of receipt of goods and we’ll refund the original price paid for the item or send you an exchange. This does not affect cancellations or your statutory rights. Please note that as our delivery service is ‘white glove’ the drivers will offer to unpack the product and remove the packaging for you. If there is a possibility of you returning the product, please ensure you request that the packaging remains with you at the time of delivery. We are unfortunately unable to refund the cost of the return delivery and the purchaser remains responsible for the safe delivery of the goods back to our warehouse at their own cost. If product is returned in an unsatisfactory or unsalable condition, we are unable to offer a refund. Returns and exchanges will be processed as soon as possible after arrival. Credit can be used against your next order, both online and with telephone orders.
As all our upholstery is bespoke and made to order, we are unfortunately unable to accept returns or offer a refund or exchange unless the product is faulty.
All our clearance stock is sold as described and we are unable to accept returns or offer a refund or exchange on these products.
Content by Terence Conran’s total liability for any claim howsoever shall not exceed the price of the goods supplied by Content by Terence Conran to the customer. Content by Terence Conran shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Content by Terence Conran by statute. Content by Terence Conran cannot accept any liability for failure to comply with instructions specifically stated on the website or with the product. Content by Terence Conran does not limit in any way our liability for death or personal injury caused by our negligence or wilful misconduct. By law, you also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Goods are provided to you on approval and legal title to the goods will not pass to you until fourteen (14) days after delivery. Your statutory rights are not affected by this statement. When you place an order to purchase a product from Content by Terence Conran, your order represents an offer to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract.
Content by Terence Conran endeavours to check the accuracy of the information on this site. However, Content by Terence Conran does not warrant that such information will be error free and the user acknowledges that information, products and services published on this website may include inaccuracies and typological errors. If the goods do not, on receipt by you, substantially meet the description on this website, you are entitled to reject the goods and return them to us.
Every effort is made to ensure this website is free from viruses and defects. However, this cannot be guaranteed. Content by Terence Conran Ltd shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account. Content by Terence Conran Ltd shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.
Our secure server software encrypts all of your personal information including name, address and credit card details. Information remains scrambled whenever it is transmitted over the web. This means that ordering via our site is even more secure than ordering over the phone.
This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law.
If you have any questions on any aspect of Content by Terence Conran Ltd please contact us:
Phone: 0208 150 8380
Post: Content by Terence Conran
The Perfume Factory
140 Wales Farm Road
Content by Terence Conran is the trading name of Content by Terence Conran Ltd. This site is owned and operated by Content by Terence Conran Ltd. Registered in England and Wales, company number 5275215.
Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.
If you have shopped with us we will hold your name, address, telephone number and email address. We Credit card details are held by Secure Trading who is our payment provider; this is so secure we can’t even see them. We will also hold the delivery address(es) for your orders and the password information associated with your account. We also maintain a record of your product selections. If you have requested a catalogue, entered a competition or completed feedback, we hold your name, address, telephone number, email address. If you have requested to receive our email newsletters we only hold your name and email address. If you wish to unsubscribe please email email@example.com with unsubscribe in the subject field, visit www.contentbyterenceconran.com, log in to your account and change your preferences, or simply follow the unsubscribe link on the last newsletter you received from us. We also collect information about where you are on the internet (e.g. the URL you came from and the way in which you navigate the site.
We use the information we hold on your records for operational purposes, for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases. Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements. We also use web beacons and cookies on our site, this helps us understand how visitors use our site, so we can improve it. You can “opt-out” our ability to analyse such data by going to www.omniture.com/privacy. Any successor to Content by Terence Conran may use your information on the same basis. We also use the information to keep you up to date with Content by Terence Conran: mailing new catalogues and sending emails as appropriate. We occasionally make our postal mailing list available to carefully selected companies. If you do not want your information to be made available, please tick the relevant box when requesting your catalogue or signing up for email newsletters. Alternatively you can email firstname.lastname@example.org stating “catalogue request” in the subject line or call +44 208 250 8380 or update your preferences via the log-in page of this website. For purposes of quality control and training, calls and emails may be monitored.
All Content by Terence Conran online purchases take place in a safe environment using the latest security technology to protect our customers. We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers support this security. Your payment details are held in an encrypted format by our payment provider, (Secure Trading) - they are so secure even we cannot see them. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world's most respected certification body for internet firms. If you have questions regarding our credit card security policies, please call us on +44 208 250 8380. If you are still not convinced about the safety of shopping online, but would like to shop with us please call us on +44 208 250 8380 and place your order over the phone. We are open 9am to 5.30pm - Monday to Friday. Content by Terence Conran will never ask you for personal information by email, if you receive an email claiming to be from Content by Terence Conran requesting this information, please phone us immediately on +44 208 250 8380.