Content by Terence Conran

Privacy policy

conran-privacy

 


 

Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.

 

Information we hold

If you have shopped with us we will hold your name, address, telephone number and email address. We Credit card details are held by Secure Trading who is our payment provider; this is so secure we can’t even see them. We will also hold the delivery address(es) for your orders and the password information associated with your account. We also maintain a record of your product selections. If you have requested a catalogue, entered a competition or completed feedback, we hold your name, address, telephone number, email address. If you have requested to receive our email newsletters we only hold your name and email address. If you wish to unsubscribe please email unsubscribe@contentbyterenceconran.com with unsubscribe in the subject field, visit www.contentbyterenceconran.com, log in to your account and change your preferences, or simply follow the unsubscribe link on the last newsletter you received from us. We also collect information about where you are on the internet (e.g. the URL you came from and the way in which you navigate the site.

 

Information we use

We use the information we hold on your records for operational purposes, for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases. Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements. We also use web beacons and cookies on our site, this helps us understand how visitors use our site, so we can improve it. You can “opt-out” our ability to analyse such data by going to www.omniture.com/privacy. Any successor to Content by Terence Conran may use your information on the same basis. We also use the information to keep you up to date with Content by Terence Conran: mailing new catalogues and sending emails as appropriate. We occasionally make our postal mailing list available to carefully selected companies. If you do not want your information to be made available, please tick the relevant box when requesting your catalogue or signing up for email newsletters. Alternatively you can email info@contentbyterenceconran.com stating “catalogue request” in the subject line or call +44 208 250 8380 or update your preferences via the log-in page of this website. For purposes of quality control and training, calls and emails may be monitored.

 

What are cookies?

Cookies are text files that websites place on visitor’s computers to store a range of information, usually specific to that visitor – or rather the device they are using to view the site – like the browser or mobile phone. Cookies allow you to login on one page, then move around to other pages and stay logged in. They allow you to set preferences for the display of a page, and for these to be remembered the next time you return to it. Almost all websites use cookies in some way or another, and every page you visit in those sites writes cookies to your computer and receives them back from it. Cookies do not harm your computer. In order to make the most out of your site, or to purchase anything online, you will need to enable cookies. We do not store sensitive personal information, but by enabling cookies, it will help you to stay signed in to your ‘my Content by Terence Conran’ account, and it allows you to continue shopping, after you have added items to your basket. However, if you’d prefer to restrict, block or delete cookies from contentbyterenceconran.com, or any other website, you can change the settings of your browser. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

 

Security Policy

All Content by Terence Conran online purchases take place in a safe environment using the latest security technology to protect our customers.  We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection. Most web browsers support this security. Your payment details are held in an encrypted format by our payment provider, (Secure Trading) – they are so secure even we cannot see them. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world’s most respected certification body for internet firms. If you have questions regarding our credit card security policies, please call us on +44 208 250 8380.  If you are still not convinced about the safety of shopping online, but would like to shop with us please call us on +44 208 250 8380 and place your order over the phone. We are open 9am to 5.30pm – Monday to Friday. Content by Terence Conran will never ask you for personal information by email, if you receive an email claiming to be from Content by Terence Conran requesting this information, please phone us immediately on +44 208 250 8380.